Terms & Conditions
Dolphin View Cottage terms & conditions.
Now for the less exciting but still important details, our booking conditions. Please read them carefully as by paying the deposit you are agreeing to these terms.
We reserve the right to amend Dolphin View Cottage’s details and prices quoted on the internet due to error or omission. In this unlikely event you will be notified immediately and may cancel your provisional booking accordingly.
The contract is for a short-term holiday rental and will be between the owners of Dolphin View Cottage (referred to as "us" or "we") and the person making the booking and all members of the holiday party (referred to as "responsible person", "you" "your", "guests") under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to the booking conditions in this document and must be complied with.
Deposit
To secure your holiday dates you must pay a deposit £100 or the total amount if within 4 weeks of the start of your holiday. The £100 deposit is payable within one week of making the booking. The booking is confirmed once we have sent you the receipt and written booking confirmation. We strongly urge you to ensure you have adequate Travel Insurance as by paying the deposit you are agreeing to pay the full payment for your holiday and damage deposit.
It is possible to secure bookings by Cheque or Internet Bank transfer.
Full Payment
The balance of your payment is due 4 weeks before your holiday starts, at which point Dolphin View Cottage will request full payment of your holiday plus a refundable damage deposit of £150. If the balance is not received by the date due on the booking confirmation, we reserve the right to make Dolphin View Cottage available for re-booking. All towels, bed linen and electricity are included in your rental. If you prefer to bring your own linen a discount is available to reflect the savings in laundry costs.
It is possible to secure bookings by Cheque or Internet Bank transfer.
Security Deposit
At the time of the full payment being due a refundable damage deposit of £150 will also be required. The Good Housekeeping/Security deposit is not included in the holiday prices shown on the website as it is fully refundable if the property is left in good order. You and your fellow guests must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation you are responsible for the care of Dolphin View Cottage and its contents. It is expected that you treat Dolphin View Cottage with the respect that you treat your own home and leave the house and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from gardens/grounds. Simple things like broken drinking glasses etc are considered wear and tear and deductions are not made for this. I would however, be greatful if you would notifiy me of any breakages so that I can bring replacements on my next changeover.
Following your safe departure, we are allowed up to 1 week to assess the property in order to ascertain whether any damage has been caused. If any damage is identified over and above what we consider to be classed as ‘general wear and tear’, then we will contact you, the lead booker, with photographic evidence to explain why we are holding some or all the Security Deposit. This deposit will be refunded to you the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal, increased cleaning times or any untoward expenses. Such disputes will be settled directly with us.
Cancellation
If we can re-book any cancelled dates we will refund you all monies paid minus any financial or other discounts/offers made in order to secure a new booking. We strongly urge you to ensure you have adequate Travel Insurance in place. It is now possible to get travel insurance that covers testing positive for COVID. I am happy to provide all paperwork required to support your travel insurance claim if you need to cancel.
Once a booking has been confirmed it can only be changed to different dates by treating the original booking as a cancellation.
We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs.
Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control. Therefore, if you are not able to travel to Dolphin View Cottage due to rail and plane disruptions or bad weather etc, we cannot be held responsible for non-arrival and no refunds will be given.
Booking periods.
Weekly bookings during the main season are Saturday to Saturday with entry at 4pm. Guests are required to leave by 10am the following Saturday to allow us time to prepare the cottage for our next guests. If booking for longer than a week we will supply guests with clean bed linen unless you have taken advantage of the 'Own Bed Linen' offer. Extra towels are available. The number of guests staying overnight must not exceed three due to conditions set by the Scottish Short Term let licence for Dolphin View Cottage. During the shoulder months - November through to the end of February, start days are flexible and there is also an offer of 9 nights for the price of 7. If for any reason you are unable to depart after your booking, please contact us immediately and be aware that you would be required to pay for additional nights and if this impacts on other guests bookings you will be required to pay for all the affected bookings (the full holiday rental or equivalent accommodation for the next incoming guest)
Dogs/pets
As dog owners ourselves, we welcome all well-behaved dogs of all breeds to stay with prior arrangement. We do not charge for dogs and generally suggest a limit, due to the house size of 3 large dogs or three medium/small dogs. If you wish to bring more pets please contact us to discuss.
You may only bring any dogs as mentioned on the booking confirmation, they must be over 6 months of age at the time of the holiday, house trained, clean, no bitches in season, up to date with flea prevention treatment and well behaved. They are not permitted on any furniture in the property but are welcome in any room in the house. It is their holiday as well and we ask they are never left unattended at Dolphin View Cottage as it will be an unfamiliar environment and they may become stressed. We do have a large dog cage which we can bring to the cottage for your use if required to save car space. Please make sure you clean up after your pets both inside and outside before you vacate the property.
Guest conduct, safety and belongings
Only guests listed on the booking confirmation are allowed to stay at Dolphin View Cottage. Due to insurance and Scottish Short Term Let licence restrictions no more than 3 people may stay overnight.
As the Owners of Dolphin View Cottage we are not liable to you the guest or any member of your party, including your pets for any injury, loss, illness or damage to your property or person, (including cars, accessories or contents) whilst within Dolphin View Cottage or its grounds however caused. You should ensure that all personal possessions are removed on departure from the property. We reserve the right to dispose of any personal belongings after your departure day from Dolphin View Cottage without further reference to you.
Protection of the Property, neighbours and future guests.
We reserve the right to refuse prior to, or during the stay to hand over Dolphin View Cottage to anyone who, in our opinion, is not suitable to take charge of the property, in any such case the contract will be terminated immediately without further liability. We also reserve the right to terminate the contract at any time or remove any person or persons due to unreasonable behaviour, damage to property or causing or likely to cause annoyance or offence to neighbours. Due respect and consideration to neighbours must be observed at all times. Any refund will be entirely at our discretion. We also reserve the right to request a higher security deposit.
In order to protect ourselves, other guests, visitors and neighbours we need to exclude anyone who has an infectious or notifiable disease. If you know before travelling that you have an infectious/contagious illness, please let us know, cancel the booking and claim on your travel insurance.
Smoking/Vaping.
Dolphin View Cottage is designated a non-smoking, non-vaping property. If you must smoke/vape, please do this outside and dispose of the ashes safely.
Access
Dolphin View Cottage is available for occupation from 4 pm on the first day of your holiday and must be vacated by 10 am on the last day to let the team get the house ready for the next guests. The hire period is usually Saturday to Saturday but may be varied out of season.
Babies & toddlers
Dolphin View Cottage is not set up for babies and toddlers, there are no child locks on any of the cupboard doors. There are sharp edges on the coffee table and tv stand. The wood-burning stove must not be used when young children are around, it gets very hot.
Electric car charging
The cottage does not have an electric car charging point and due to fire risks and electrical failures is not insured for charging electric vehicles via a power socket/extension lead. As our insurance would be nul and void anyone attempting to charge an electric vehicle will be asked to leave immediately and no refund will be given. Electric car charging points can be found using this site. Electric car charging points
Special requirements
If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of or your dogs that you feel may not have been clarified by the text or photos on our website, please email us prior to booking. We will try to answer any questions and help you establish if Dolphin View Cottage is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases it is your decision if you feel Dolphin View Cottage is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.
3rd Party providers
We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, Wifi, water supplies, or sewage disposal although every attempt will be made to remedy a problem where possible should it occur.
In the case of television and telecommunications (mobile reception, Wi-Fi/broadband, telephone etc.) we cannot be held responsible for the services to Dolphin View Cottage. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in rural areas or adverse weather conditions. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications, power, water or television.
Additional information required if not a UK resident.
In order to comply with the Immigration (Hotel Records) Order 1972 I also need the following information:
Please give full names and nationality of party members (and ages if under 18):
Guest 1:
Guest 2:
Guest 3:
passport number and onward address:
Guest 1
Guest 2
Guest 3